Clinic Capacity Review

What you receive

The Clinic Capacity Review is our flagship engagement. We reconstruct a typical week from your booking records, then overlay what we see on the floor: which rooms sit idle while others overflow, where registration backs up, and how lunch gaps and late starts reshape the afternoon.

The brief includes:

• Slot-fill charts by specialty and by day
• Room-hour occupancy maps for consulting and procedure spaces
• A short narrative of constraints (staffing, room mix, session length)
• Three to five concrete adjustments ranked by effort and impact

How we work

1. Scoping call — confirm clinics in scope, data sources, and observation dates.
2. Data pass — clean and chart appointment exports; flag gaps we need clarified.
3. Floor days — observe registration, waiting, and consult turnover without disrupting care.
4. Synthesis — draft charts and recommendations; share a review pack before the readout.
5. Readout — walk leadership through findings and leave an editable brief.

Provider

Engagements are led by a Willowpoint capacity analyst with a second reviewer checking chart accuracy. Clinical decisions remain with your medical directors; we advise on scheduling and space use only.

Constraints

We do not access patient clinical notes. Aggregated scheduling data is sufficient. If your export cannot be anonymised on-site, we work from printed summaries under your supervision.

Who it is for

Outpatient clinics, specialty practices, and day-surgery centres that sense uneven room use or persistent queues but lack a shared picture of capacity.

Format & location

On-site observation plus remote analysis · Client clinic in Vietnam (base in Ho Chi Minh City)

Typical duration

2–3 weeks from kickoff to final brief

Pricing basis

Fixed engagement fee quoted after a scoping call

Included

Kickoff interview, review of 60–90 days of appointment exports, two half-days of floor observation, annotated capacity charts, written brief, and a 90-minute readout with leadership.

Not included

Software licences, staff scheduling software changes, clinical protocol redesign, and ongoing reporting after the engagement ends.

Preparation

Export appointment and no-show data for the agreed window, share a current room and session template, and arrange escort access for observation days.

Next step

Send a short note about your clinic size and the bottleneck you care about most — we reply with a scoping call and a written estimate.