Field notes
Notes from waiting rooms and booking books
Short pieces on appointment patterns, room-hour thinking, and the practical side of clinic capacity work in Vietnam.
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Reading no-shows without blaming patients
How clinic capacity analysts separate weather, insurance delays, and true no-shows when reviewing appointment exports in Vietnam.
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Why room-hour charts beat “percent full”
Slot-fill percentages hide empty chairs. Room-hour views show when consulting space actually sat unused during clinic capacity analysis.
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Preparing your team for floor observation
A short checklist for reception and nursing leads before Willowpoint arrives for appointment flow or capacity observation days.
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Session templates before a new wing opens
Lessons from capacity planning workshops in Vietnam on setting appointment session lengths before renovation dust settles.
